ISO 22301:2019 Security and resilience — Business continuity management systems — Requirements

What the authority record establishes

ISO 22301 specifies requirements for establishing, implementing, maintaining, and improving a business-continuity management system.

Voluntary unless adopted through certification, contract, law, or policy

The exact official title, issuing body, jurisdiction, version or application record, and linked source define the scope of this page. Readers should not transfer the authority's status to a commercial product or infer transaction-, patient-, system-, site-, or organization-specific applicability from this summary.

Why it matters to this market

Policy service, billing, claims, payments, catastrophe response, outsourced operations, data exchange, and recovery need named continuity objectives, dependencies, exercises, evidence, and improvement.

Affected operating stages

• Context
• Business Impact
• Strategy
• Plans
• Exercise
• Response
• Recovery
• Improvement

Capabilities to examine

Policy Administration And Policy Lifecycle Control

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for policy administration and policy lifecycle control.

Premium Billing Invoicing And Receivables

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for premium billing invoicing and receivables.

Payments Disbursements And Reconciliation

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for payments disbursements and reconciliation.

First Notice Of Loss Or Event Intake

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for first notice of loss or event intake.

Claim Case Task And Authority Workflow

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for claim case task and authority workflow.

Catastrophe Surge And Event-Response Operations

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for catastrophe surge and event-response operations.

Insurance Data Model Quality And Governance

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for insurance data model quality and governance.

API Event And Ecosystem Integration

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for API event and ecosystem integration.

Identity Security Privacy And Operational Controls

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for identity security privacy and operational controls.

Audit Trail Reason Code And Decision Reconstruction

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for audit trail reason code and decision reconstruction.

Affected buyer audiences

• business continuity
• claims
• technology
• operations
• third parties

Implementation questions

• Which entities, products, populations, transactions, systems, sites, or jurisdictions are actually within scope?
• What is binding, what is guidance, and what is a technical or consensus standard?
• Which publication, adoption, effective, application, transition, and enforcement dates differ?
• Who owns legal, clinical, quality, regulatory, policy, or operational interpretation?
• How will a source revision affect open work and historical decisions?

Interpretation boundary

A continuity plan, certification, or cloud deployment does not establish recoverability, capacity, data integrity, or adequate service for a specific event.